Prismworks Technology devised the Preferred Support Plan (PSP) in the interest of providing first-level support for our customers. Our team of engineers offers high level application and server administration, maintenance, and troubleshooting. We can act as a compliment to internal IT staff; we can ensure systems operate at their highest level. There are three levels of support available:
Prismworks Technology takes full responsibility and provides comprehensive administration. This covers proactive tasks, preventive maintenance, as well as first-response trouble ticketing. Pricing is on a monthly flat fee basis; you choose the items you want covered from the list below:
Escalation is available to customers that administer systems internally, but require help with technically complex issues and maintenance. Categories are identical to those listed for the PSP, with administration tasks removed. The customer is responsible for system administration. Prismworks will provide monitoring and maintenance service. Technical support items that cannot be resolved internally will be escalated to Prismworks support. Pricing for escalation is structured on a flat fee basis.
Escalation per incident is for customers in need of basic support services. Prismworks is available strictly as a high level resource to assist in technical support. Monitoring software is installed for selected applications for customer use. You have access to the Prismworks help desk and engineer team. Categories are identical to those listed for the PSP, with administration and maintenance tasks removed. Incidents that cannot be resolved internally will be escalated to Prismworks support. Requires a monthly administrative fee. Prismworks support is billed by time needed to resolve the issue.
Prismworks Technologies NEW Premium Preferred Support Plan (PPSP) takes ownership of the entire network providing all of the hardware, software, maintenance, and support as a consistent monthly cost. With ever changing technology it is difficult for even the most advanced organization to keep up. Most offices neglect their networks causing them to be slow, outdated, and unsecure. Equipment runs until the system has a major failure costing the customer downtime, data integrity and money. This slow performance and downtime is costing your organization money with lost productivity. Why worry about failing hardware and budgeting system upgrades when this can all be covered under one monthly cost. By implementing the PPSP we provide firewall protection, remote access, offsite backup, email, cloud storage, full administration support, technology refreshes, and much more all included in our monthly cost. When looking at the cost of hardware, software, maintenance, backup, support, and onsite technicians it is easy to see why a full supported system financially makes sense. These solutions can be custom tailored for each customer’s specific needs. Let the professionals at Prismworks Technology worry about your technology upgrades and maintenance while you focus on what you do best, growing your core business.
Please talk to a representative at Prismworks Technology to discuss the PPSP option in more detail. For more information, please contact us at 866-403-7300 or firstname.lastname@example.org
|Services||Typical SMB Office||PPSP|
|Offsite Backup||Limited (USB)||YES|
|PC Refresh (3 Yrs.)||NO||YES|
|End User Hardware||Consumer Class||Business Class|
|Secure Remote Access||NO||YES|
|Secure Wireless Access||Limited||YES|
|System Support||NO||YES (8x5)|
|VoIP Integration||NO||YES (Option)|
|Office Suite Upgrades||NO||YES|
*** SMB estimated monthly cost is based on a 5 year lifecycle for all hardware with a typical office of 5-8 users. Estimations are based on current SMB customers with typical user workstations, onsite data server, onsite email, offsite backup, firewall, phones, installation services, and basic support.
Plan A: Premium SMB Full Admin Notebook Plan
HP Folio 13-2000 Notebook or HP TouchSmart Elite 7320 AIO
Replaced local file access to the Cloud
Shared file access between multiple computers
Backup\Disaster Recovery of all documents (in specified folders)
Remote Workstation support from Prismworks Support Desk (8 x 5)
Wireless and Wired infrastructure (as needed)
Unlimited Support Tickets On-Site service (As needed)
Office 2010 Professional
Tech Refresh every three (3) year
Optional Plan: Fonality Connect Hosted PBX
$50.00 per user/per month
Fonality IP Phone Included