Prismworks Technology devised the Managed Services in the interest of providing first-level support for our customers. Our team of engineers offers high level application and server administration, maintenance, and troubleshooting. We can act as a compliment to internal IT staff; we can ensure systems operate at their highest level. There are three levels of support available:
Prismworks Technology takes full responsibility and provides comprehensive administration. This covers proactive tasks, preventive maintenance, as well as first-response trouble ticketing. Pricing is on a monthly flat fee basis; you choose the items you want covered from the list below:
Escalation is available to customers that administer systems internally, but require help with technically complex issues and maintenance. Categories are identical to those listed for the PSP, with administration tasks removed. The customer is responsible for system administration. Prismworks will provide monitoring and maintenance service. Technical support items that cannot be resolved internally will be escalated to Prismworks support. Pricing for escalation is structured on a flat fee basis.